Pharmacy Concierge (BILINGUAL SPANISH REQUIRED) - Full Time - Unity Health, Upper Cardozo

Hours: Must be able to work within the following hours on a rotating schedule: Monday , Tuesday, and Thursday - ‍8:00 am - 8:30 pm; Wednesday - 8:00 am - 7:30 pm; Friday - 8:00 am - 5:30 pm; No weekends or holidays!

Pay: Starting at $20/hr, depending on experience and skills

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VytlOne (formerly Maxor National Pharmacy Services) is seeking a compassionate, customer service oriented, bilingual Spanish, full time Pharmacy Concierge for one of our clinic-based pharmacies located in Washington, DC. The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience. This role is a launching point for a career in pharmacy, with constant opportunities for growth and advancement with VytlOne.

ABOUT UNITY HEALTH

As the largest network of community health centers in Washington, D.C., Unity Health Care provides a full-range of health and human services to meet the needs of our communities through a network of over 20 traditional and non-traditional health sites. Our team of compassionate and multicultural health professionals place Unity values into action every day to bring whole-person care and wellness to over 104,000 patients through 500,000 visits annually. Deeply rooted in the District’s neighborhoods for over 30 years, Unity strives to promote healthier communities through compassion and comprehensive primary and specialty health care and wrap-around services, regardless of ability to pay.

ABOUT VYTLONE

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join VytlOne and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At VytlOne, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation.  This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

• Warmly greet customers upon arrival in a professional and courteous manner.
• Maintain order and efficiency in lobby area.
• Facilitate communication between patients and back-end pharmacy staff.
• Provide direction and assistance for patients in need of Unity Health Care Pharmacy services beyond the pharmacy.
• Work with patients to improve understanding of pharmacy communication systems 
• Offer a warm “thank you for your business” to exiting customers.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program.
• Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Education and Experience:

• High school diploma or GED equivalent required
• 1 year customer service experience preferred
• Reliability and desire to grow is paramount

Knowledge, Skills, and Abilities: 

• Ability to communicate well with people from a diverse background
• A commitment to treating all patients with empathy and compassion
• Basic technical and organization skills
• High customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.
• Fluent Bilingual Spanish speaking skills a MUST

The successful candidate should have the ability to communicate well with people from various backgrounds, specifically those with diverse race, ethnicity, gender identity and sexual orientation.

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Why Should You Choose VytlOne

VytlOne offers a culture that promotes teamwork and where employees are valued as the Company’s best asset. We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan;
• Industry Leading PTO plan;
• And more!

The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!

VytlOne is an EOE, including disability/vets.