Health Center, Director of Operations - Midwest Region

VytlOne (formerly Maxor National Pharmacy Services) has an exciting opportunity for a Health Center, Director of Operations in the Midwest region. The Health Center, Director of Operations assists the RVP of Operations, ensuring the pharmacies provide optimal services, meet all legal and accreditation/certification requirements, and comply with all applicable policies, procedures, codes and standards of Maxor National Pharmacy Services.  The Director of Operations directly oversees assigned pharmacies in order to manage the quality and execution of pharmacy services in a comprehensive, collaborative manner; is accountable for all activities of the assigned pharmacies. Responsible for communicating and escalating any pharmacy needs and status to the Regional Vice President. May serve as PIC within the region as necessary.  

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

1. Provide general direction and leadership for all aspects of pharmacy functions in order to maintain efficient and profitable operations, high customer service and exceptional patient care. Identifies and implements operational efficiencies and standardization.
2. Develop and mentor staff by providing career coaching; motivate individually and as a group; understand and support diversity; and establish an effective team. Discipline staff when warranted.
3. Accountable for financial performance inclusive of the following: revenue, growth, patient acquisition and retention, margin, actual versus budget
4. Align client satisfaction with RVP of Operations. As agreed to, addresses client concerns promptly, utilizing strong customer service skills. Executes solutions/resolutions as necessary.
5. Participate in interviewing, hiring, orientation and onboarding; conduct initial and annual performance evaluations.
6. Ensure the pharmacies are adequately staffed during all hours of operation.
7. Ensure staff are trained and compliant with all applicable state and federal laws and regulations including but not limited to board of pharmacy regulations, local, state and federal regulations.
8. Committed to meeting all expectations and requirements of Specialty Pharmacy operation and compliance including but not limited to URAC and ACHC standards as applicable.
9. Accountable for technical and customer service training/communication for regional pharmacy staff.
10. Promote communication and teamwork with operations staff, corporate team and client representatives.
11. Ensure effective execution of all strategies/initiatives to meet company and client needs with a high standard of excellence, urgency and predictability.
12. Ensure the implementation and maintenance of inventory control programs such as ordering, inventorying and monitoring as required by the RVP of Operations. Also compliance with 340B and DoD requirements as applicable.
13. Prepare various reports and maintain records or supervise the maintenance of records as required or requested.
14. Attend and participate in other programs, committees, meetings, and functions as required.
15. Promptly report any allegations of impropriety to the Compliance Department.
16. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
17. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
18. On a biweekly basis, verify departmental timesheets for departmental employees ensuring the timesheets are accurate based on the work-schedule and necessary corrections are done prior to Payroll submission.
19. Complete required training and ensure the departmental staff training is completed as required.
20. Maintain regular attendance in accordance with established policies. Perform other job-related duties as required.

Education: Minimum of a Bachelor's degree or equivalent experience in business or pharmacy related field. Pharmacy degree and/or MBA preferred.

Experience: 5-7 years spent progressively building a background in the various departmental functions with at least 2 years of experience at a management/leadership level.

Knowledge, Skills, and Abilities:

1. Ability to establish goals, structures, and processes necessary to implement a mission and strategic vision.
2. Leadership, coaching, and teambuilding skills to strengthen and cultivate relationships.
3. Knowledge of relevant accreditation and certification requirements.
4. Strategic and analytical thinking skills with an ability to solve problems and make decisions.
5. Ability to network and interact, as well as support effective partnerships with key groups and individuals.
6. Ability to prioritize ongoing and new projects, as well as conduct research and gather information.
7. Consultation and change management skills.
8. Oral/written communication, presentation, and interpersonal skills.

Why Should You Choose VytlOne

VytlOne offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.  We work hard, but we make sure to have fun along the way, too. Competitive hourly pay, plus a great benefits package are available including: 

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry Leading PTO Plan
• Pharmacy Technician Career Laddering Program
• And more!

The innovative spirit at VytlOne will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the VytlOne team!

To Apply: please go online at https://careers-maxor.icims.com/

VytlOne is an EOE, including disability/vets