The Account Manager is responsible for building and maintaining strong client relationships by providing exceptional responsiveness to each client’s needs and requests. The primary role would be managing pharmacy insurance benefits and serving as the liaison between the client and MaxorPlus. Work activities include managing prescription benefit plans for employers, overseeing complex projects, supporting client benefit operations and reporting needs, resolving client and member issues, attending open enrollment meetings and/or benefit fairs, coordinating  pharmacy claims administration, managing accounts receivable,  assisting with finalist presentations. Occasional overnight travel for client or company meetings may be required. 

Position Location

This is a remote-based position within the Continental US. 

Our Company

Maxor is an industry leading pharmacy care solutions company dedicated to improving patient outcomes and lowering the total cost of care through our clinically integrated pharmacy care solutions.  We help health systems and hospitals strengthen their role as community hubs. Our combined offerings give patients access to vital medicines, treatments, and health services while creating pharmacy value for the system. From filling prescriptions for employees in their own pharmacies to offering access to broader networks and limited distribution drugs, we provide the technology, relationships, and expertise to make it happen.

Our teams help optimize the pharmacy experience for patients, our customers, their employees, and members whether it’s through our customized pharmacy benefit offerings; providing access to prescription medications and therapies through our home delivery and specialty pharmacies; or delivering clinical and financial value with our end-to-end pharmacy management solutions.  With a legacy of exceptional service and deep clinical and pharmacy expertise, Maxor has been a trusted partner enabling pharmacy care since 1926.

Why Join Maxor?

At Maxor, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients while ensuring their own well-being; finding fulfillment in meaningful work, competitive compensation, comprehensive benefits, diverse and inclusive teams, and limitless career possibilities.  

With a growing workforce of 1,500+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.

• Maintain on-going client service and satisfaction
• Support client renewals by providing updates to leadership on all operational activities that may be relevant to client satisfaction
• The Account Manager has the ability to operate independently and demonstrate good judgement in client interactions.
• Participate in implementation meetings for new clients in your specific book of business
• Ensure client satisfaction by meeting with appropriate account contacts and facilitates organizational responsiveness to client issues
• Establish strong relationships with clients through proactive oral and written communication
• Review and analyze monthly client Executive Summary Reports
• Update supervisor with quality assurance checks, program enhancements, and client issues
• Provide and/or coordinate ongoing and ad hoc reporting requests including but not limited to audit report requests, claims utilization and other such items.
• Work with account management colleagues such as Strategic Account Executives and Clinical Account Executives to provide operational updates and partner to meet clients goals
• Work collaboratively with internal teams such as enrollment, accumulators ,benefits and IT  to ensure client benefits are performing as expected
• Provide support around client satisfaction and retention, contract renewals, goodwill-call activity and added product and service presentations
• Utilize agreed upon client tracking tools and provide regular status updates to leadership
• Maintain regular attendance in accordance with established policies
• Perform other job-related duties when necessary
• Promptly report any allegations of impropriety to the Compliance Department
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid list.
• Complete required training, as assigned, within the established timeframes.

Education:                 

• Associates or Bachelor’s degree, preferred

Experience:                           

• Account Management and PBM experience preferred
• Two to three years progressive experience working in account management, healthcare solutions, prescription benefit management, insurance benefits, and/or pharmacy claims administration.
• Proficient MS Office experience
• Strong aptitude to communicate effectively both orally and in writing to interact with a wide variety of individuals providing optimal patient care aligned with Maxor's relentless commitment for distinguished customer service
• Strong organization skills with ability to prioritize in a dynamic environment
• Self-motivated with ability to work both independently and as part of a team

Knowledge, Skills and Abilities:

• Communication and negotiation skills sufficient to satisfy customers and clients at all levels
• Proficient computer skills using Microsoft Office and other Windows-based applications
• Strong analytical skills
• Ability to work under tight time constraints
• Ability to solve complex problems
• Self-starter, positive attitude, innovative,
• Excellent organizational and communication skills, both written and verbal

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.  

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Apply today at:  https://www.maxor.com/careers/