The Health System Implementation Program Manager

The Health System Implementation Program Manager is responsible for successful execution and delivery of implementation initiatives that Maxor is contracted to deliver at client partners.  Has overall responsibility for managing scope, cost, schedule, clients, vendors, and contractual deliverables for large scale or a set of pharmacy buildout & services implementation projects. Works directly with the business and clients to define the scope of the program and then ensures projects are created and managed to deliver within the agreed upon scope, budget, and timeline. Works with Project Managers and cross-functional leaders to develop detailed project plans which will roll up to support the overall Program. Monitors program milestones and generates periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to all program/project deliverables.

Additionally, develops processes and approaches for implementation and delivery where those processes do not exist. The HS Program Manager possesses strong knowledge of technology. Is a self-starter / entrepreneurial mindset that is empowered to create solutions and manage workload but is occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function.

Remote, home based anywhere in the Continental US

ESSENTIAL FUNCTIONS:

(These duties must be performed with or without reasonable accommodation.  This document in no way states or implies that these are the only duties to be performed by the employee occupying this position)

1. Serves as a liaison with the leadership team for completing and meeting long-range plans and tactical initiatives & key partners; monitor development of more complex projects to include budgeting and business objectives; translates organizational operational plan and strategy into executable priorities and programs.
2. Creates and drives a program and/or multiple project plans at once, including interfacing with clients and internal cross-functional leaders.
3. Creates, maintains, and utilizes organizational and tracking artifacts and tools such as RAID logs, program / project plans, and other complex cross-functional documents.
4. Develops processes and tools for requirements where no processes and tools exist. Creates buy-in and socializes requirements.
5. Leads large cross-functional meetings.
6. Drives consolidation of information from cross-functional areas across the organization and from clients in a detail-oriented manner.
7. Drives the development of program vision and roadmap of all work to support meeting the stated goals of the program or large initiative.
8. Manage and oversee all aspects of the program and related projects to ensure they are completed on time and within budget.
9. Manages, prepares, and produces project/program status reports, timelines, budgets, and documentation.
10. Responsible for planning the work, managing a cross-functional team comprised of employees, contractors, and vendors at distributed work locations, mitigating issues and risks, and communicating status.
11. Leads the planning effort, including the definition of the deliverables and the required delivery dates, resource assignment and management, creation of a logical work breakdown structure, definition of major project dependencies and milestones, and accumulation of all project cost and benefit estimates.
12. Assist in the definition of program scope and objectives, involving all relevant stakeholders and ensuring feasibility of delivery.
13. Create and manage overall financials including budgeting, forecasting, actuals tracking and calculating earned value metrics to ensure all projects under the program are performing withing set budgets.
14. Monitors program activities and resolves/escalates issues as needed.
15. Manage changes to individual project scope, schedule and costs using appropriate verification techniques, working with business leaders to ensure the overall program stays within limits.
16. Participate in developing and improving Project Management processes and standards.
17. Occasionally directed in several aspects of the work.
18. Gaining exposure to some of the complex tasks within the job function.
19. Promptly report any allegations of impropriety to the Compliance Department.
20. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
21. Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
22. Complete required training, as assigned, within the established timeframes.
23. Must be able to cope with the mental and emotional stress of the position.
24. Maintain regular attendance in accordance with established policies.
25. Perform other job-related duties as assigned.
26. Travel for client-related, training, and other business needs.

Education:  Bachelor Degree in Business Management, or similar discipline from an accredited college or university. PMP Certification desirable. Consulting experience is desirable.

Experience: 5-7 years of directly related expererience or consulting experience.

Must have: Deep experience in project management of complex and/or transformational programs / multiple simultaneous projects;

Must have: proven success in client facing roles and strong executive presence;

Retail Pharmacy / Pharmacy Benefit Management desirable;

Project Management Professional (PMP), Master Project Manager (MPM), or Certified ScrumMaster (CSM) preferred;

Knowledge and experience creating and utilizing project management tools such as Program/Project Plan, RAID log, other complex cross-functional tracking and organizing tools.

Knowledge, Skills, and Abilities:

1. Proven experience in client facing roles
2. Strong executive presence
3. Ability to work with executive leadership, both internal and client leadership
4. Knowledge of both theoretical and practical aspects of project management
5. Knowledge of project management techniques and tools
6. Proven experience in business project management (may include but not solely related to IT project management)
7. Proven experience in strategic planning
8. Proven experience in risk management
9. Proven experience in change management
10. Working knowledge of Project Management methodologies including Scrum, Waterfall, and Agile.
11. Ability to work with a diverse group of individuals
12. Negotiation skills
13. Conflict Management skills
14. Planning and organization skills
15. Ability to communicate effectively both verbally and in writing
16. Comfort working in ambiguity and in developing new processes where none exist
17. Ability to work in a fast-paced and complex environment
18. Detail oriented

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.  

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Apply today at:  https://www.maxor.com/careers/     

Maxor is an EOE, including disability/vets