Maxor National Pharmacy Services is seeking an experienced Senior Pharmacy Operations Manager to work remotely for our PickPoint division.

The Senior Operations Manager works under general direction of the Director of Operations and will work directly with Installation & Customer Service team and Fulfilment team.  This person collects and analyzes information used to plan and schedule installation projects. Generates forecasts, variance reports, and other documentation used to monitor and manage projects and resources. Provides monthly schedule metrics information for project reporting requirements including but not limited to monthly dashboards, KPI's, and critical path analysis. 

Our Company

Maxor is a leading, independent pharmacy solutions platform that improves prescription drug affordability and outcomes. Over time, Maxor has built a unique and complementary suite of clinically integrated services and technology offerings that deliver clinical, financial and strategic value to patients, payors and providers across the pharmacy supply chain. Maxor has a proud heritage of growth and innovation earned over the decades. Amarillo, Texas is the legacy headquarters for Maxor, but our talent base is national. We operate pharmacies and other business operation sites across the United States with employees working from 44 states..

Why Maxor?

We recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients. Likewise, our employees are essential to their own well-being, finding fulfillment in meaningful work, competitive compensation, diverse and inclusive teams, and limitless career possibilities.  With a growing workforce of 1,400+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.

1. Create a detailed work plan which identifies and sequences the activities needed to successfully complete each installation project.
2. Coordinate and plan with PP team to determine the resources (time, equipment, etc) required to complete the project.
3. Facilitate and troubleshoot the myriad of problems associated supplier quotes, logistical and installation schedule.
4. Coordinate the shipment of all product materials to the client as well as schedules of staff, customer personnel and construction teams.
5. Part of a post-mortem team analyzing installations as a means of improving processes, product or scheduling but not limited to those.
6. Must have an understanding of install budgets, resource allocation and facilitating any conflicts associated with such.
7. Establish and maintain liaisons as required with PickPoint managers, or others as necessary.
8. Respond to inquiries about installs with suppliers, logistics and customers.
9. Provide installation status updates including progress, problems and solutions to all stakeholders.
10. Monitors service delivery channels and collects performance data.
11. Assists with the specification, development, research and evaluation of services standards.
12. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
13. Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels.
14. Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.
15. Drafts and maintains policy, standards and procedures for the customer service or service desk functions.
16. Assists with the specification, development, research and evaluation of services standards.
17. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
18. Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels.
19. Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.

Education: 

• Bachelor Degree in Business Management, or similar discipline from an accredited college or university or combination of experience and education.

Experience: 

• 2-3 years’ experience directly related to the duties and responsibilities of the position.

Knowledge, Skills, and Abilities:

• Knowledge of project management techniques and tools
• Ability to coordinate installation projects from inception to completion
• Knowledge of construction processes and coordination of those
• Experience in areas of supply chain coordination and inventory management
• Experience in understanding MRP/ERP
• Ability to work with a diverse group of individuals
• Ability to manage a service desk
• Planning and organization skills: Ability to organize and manage multiple priorities
• Communicate effectively through clear and concise means appropriate to the project's goals (verbal, written, graphically)
• Ability to take instruction and constructive criticism in a positive manner
• Ability to solve complex problems

WE OFFER

At Maxor, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.  

We offer highly competitive compensation and comprehensive health benefits including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Apply today at:  https://www.maxor.com/careers/