Maxor National Pharmacy Services is seeking an experienced Senior Pharmacy Operations Manager to work remotely in our Pickpoint Division.

Job Summary

The Senior Operations Manager works under general direction of the Director of Operations and will work directly with Installation & Customer Service team and Fulfilment team.  This person collects and analyzes information used to plan and schedule installation projects. Generates forecasts, variance reports, and other documentation used to monitor and manage projects and resources. Provide monthly schedule metrics information for project reporting requirements including but not limited to monthly dashboards, KPI's, and critical path analysis.

Responsibilities include: Independently create, review and/or analyze PM schedules in an efficient and comprehensive manner, effectively utilizing available techniques and software.  As a liaison between the customer and PickPoint Ops, must maintain communication between both parties to ensure decisions are informed and devoid of conflicts or surprises. Additionally, the Senior Operations Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

Our Company

We're Maxor and we're building a different kind of pharmacy company. We're transforming the pharmacy industry to create healthier lives through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, 340B, Rebate and Formulary Management, and Pharmacies. We put people first and are committed to providing outstanding service across all aspects of our business. We believe there's a better way to deliver pharmacy and healthcare services to people across the country, and we'd love for you to help us do it.

Our Locations

The Maxor workforce brings robust experience, diverse perspectives and passion from over 1,000 employees working all over the US in pharmacies, hospitals, home offices, or corporate offices.

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation.  This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

1. Create a detailed work plan which identifies and sequences the activities needed to successfully complete each installation project.
2. Coordinate and plan with PP team to determine the resources (time, equipment, etc) required to complete the project.
3. Facilitate and troubleshoot the myriad of problems associated supplier quotes, logistical and installation schedule.
4. Coordinate the shipment of all product materials to the client as well as schedules of staff, customer personnel and construction teams.
5. Part of a post-mortem team analyzing installations as a means of improving processes, product or scheduling but not limited to those.
6. Must have an understanding of install budgets, resource allocation and facilitating any conflicts associated with such.
7. Establish and maintain liaisons as required with PickPoint managers, or others as necessary.
8. Respond to inquiries about installs with suppliers, logistics and customers.
9. Provide installation status updates including progress, problems and solutions to all stakeholders.
10. Monitors service delivery channels and collects performance data.
11. Assists with the specification, development, research and evaluation of services standards.
12. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
13. Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels.
14. Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.
15. Drafts and maintains policy, standards and procedures for the customer service or service desk functions.
16. Assists with the specification, development, research and evaluation of services standards.
17. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
18. Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels.
19. Ensures that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved.
20. Complete required training, as assigned, within the established timeframes.   
21. Attend and participate in continuing educational programs.
22. Promote teamwork within necessary functions.
23. Maintain regular attendance in accordance with established policies.
24. Perform other job-related duties as assigned.

Education: Bachelor Degree in Business Management, or similar discipline from an accredited college or university or combination of experience and education.

Experience: 2-3 years’ experience directly related to the duties and responsibilities of the position.

Knowledge, Skills, and Abilities:

1. Knowledge of project management techniques and tools
2. Ability to coordinate installation projects from inception to completion
3. Knowledge of construction processes and coordination of those
4. Experience in areas of supply chain coordination and inventory management
5. Experience in understanding MRP/ERP
6. Ability to work with a diverse group of individuals
7. Ability to manage a service desk
8. Planning and organization skills: Ability to organize and manage multiple priorities
9. Communicate effectively through clear and concise means appropriate to the project's goals (verbal, written, graphically)
10. Ability to take instruction and constructive criticism in a positive manner
11. Ability to solve complex problems

Why Should You Choose Maxor?

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.  We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including: 

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan;
• And more!

The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the Maxor team!

To Apply: please go online at https://careers-maxor.icims.com/

Maxor is an EOE, including disability/vets