Maxor National Pharmacy Services, LLC

IT Pharmacy Support Analyst

Job Locations US-SC-Charleston
Posted Date 1 month ago(7/1/2022 4:12 PM)
Job ID
2022-2429
# of Openings
3
Category
IT

Overview

Maxor is currently seeking an experienced Support Analyst with Pharmacy Technician experience to join our team. This is a great opportunity for a Pharmacy Technician who is interested in learning the IT side of the pharmacy business. As a Support Analyst you will provide first-level business application, computer software and hardware support across business operations. You will work across business units and pharmacies to troubleshoot and resolve technical and software issues for users. You work independently to resolve wide and varying problems using current job knowledge, research and external resources. Support Analysts are highly motivated with a strong customer focus and ability to interface with all levels of staff, so exceptional communication skills are a must. Prior help desk support, pharmacy experience and/or application software support desirable.

 

Our Company

At Maxor, we are innovating on behalf of better pharmacy healthcare every day and as a member of the technology team, you’ll have a direct impact on patients’ lives. You’ll change the way they interact with pharmacies. You’ll make their lives easier. And, you’ll have the chance to improve their health. At Maxor, you’ll find the stability of a Fortune 500 company with the innovative spirit and advanced technology of a startup. With your finger on the pulse of the latest in healthcare technology and security, you’ll be in a unique position to push everything forward. Our healthcare technology team is on the leading edge of designing, developing and maintaining the complex systems at the heart of a growing pharmacy ecosystem. We’re building new experiences and new security into every step.

Responsibilities

  1. Investigate, analyze, and resolve software and communications problems with computer systems.
  2. Provide software and hardware technical assistance and support as needed.
  3. Troubleshoot and resolve software, peripheral, and communications failures and conflicts.
  4. Install, integrate, and configure new software/upgrades for users.
  5. Review, prioritize, and process tickets, document the progress of projects.
  6. Maintain a high-level quality of customer service standards in dealing with and responding to questions.
  7. Follow Procedures for escalation process and ticket follow up times.
  8. Resolve Tickets to meet set Service Level Agreements

Qualifications

Education:

  • High School graduation or equivalent is required
  • Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
  • Pharmacy Technician license or training

Experience:

  • Pharmacy Tech experience
  • Background in and exposure to PC maintenance/repair, application software support
  • Knowledge of Microsoft Office software products required
  • Software and hardware certifications a plus
  • Retail pharmacy operations desirable

Knowledge, Skills and Abilities:

  • Knowledge of pharmacy systems
  • Knowledge of SQL Server and properties.
  • Detail oriented with strong attention to follow through.
  • Knowledge of a wide range of computer systems, applications, hardware, and communications
  • Ability to simultaneously coordinate and complete multiple projects
  • Knowledge of computer-troubleshooting techniques
  • Sound communication and presentation skills; ability to organize and manage multiple tasks.
  • Ability to install and configure computer systems, hardware, and peripherals
  • Knowledge of customer service standards and procedures
  • Demonstrated ability to be self-motivated with a positive attitude

WHY MAXOR?

We offer a diverse, progressive culture that supports a “dress for your day” approach to work attire, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:

  • Comprehensive mental health and wellbeing resources
  • Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
  • Company paid basic life/AD&D, Short-term and Long-term disability insurance
  • Rx, dental, vision, short-term disability, and FSA
  • Employer-matched 401k Plan
  • Industry leading PTO plan
  • And MORE!

Apply today at: https://www.maxor.com/careers/     

Maxor is an EOE, including disability/vets

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