Maxor National Pharmacy Services, LLC

  • Member Advocate - Contact Center Operations

    Job Locations US-CA-Rocklin
    Posted Date 1 month ago(7/15/2019 2:59 PM)
    Job ID
    2019-1631
    # of Openings
    4
    Category
    Customer Service/Support
  • Overview

    Position

    MaxorPlus is currently seeking full time Member Advocates to join our dynamic and growing operations team in Rocklin, CA. This is an excellent opportunity for experienced Customer Service Professionals AND Pharmacy Technicians looking for a career change from the retail pharmacy environment. Our team of professionals handle inquiries from members, prescribers and pharmacies fielding questions, and educating callers on the members’ pharmacy benefit by providing the highest levels of customer service.

     

    Company

    MaxorPlus is transforming Pharmacy Benefit Management to create healthier member lives through purposeful engagement.  Integrating analytics, technology and information to identify intervention opportunities to communicate and engage with members to create change.  Our proprietary engagement platform, combined with our suite of clinical solutions, guides members to make better, more informed choices, resulting in cost savings and improved clinical results.  Grounded in our philosophy to put people first through our commitment to outstanding service, this foundation creates a PBM solution that is flexible, innovative and filled with inspired possibilities. MaxorPlus Inspiring What's Next. 

     

    Company Locations

    The Maxor team brings robust experience, diverse perspectives and passion from a nationwide team of 800+ professionals located in more than half of the US states.

     

    Maxor is an EEO/AA/M/F/Vets/Disability

    Responsibilities

    The Member Advocate is responsible for establishing and maintaining relationships with customers by taking personal and complete responsibility for each customer interaction to ensure that all customer needs are met completely, promptly and professionally. As a Member Advocate, you are the primary internal representative for our organization; you must convey to the customer a sense of expertise in our services. Because you are in contact with current customers, you are in a unique position to influence a positive customer experience and perception of our company as a whole. This position requires tact, sensitivity and professionalism.

    Qualifications

    Education

    • Some college preferred. High school diploma, GED, or equivalent required
    • Certified Pharmacy Technician preferred but not required

    Experience

    • 1 year of previous contact center experience
    • Retail pharmacy experience preferred but not required
    • Strong computer skills
    • High level communication and customer relations skills, with a record for delivering outstanding customer service
    • Bilingual applicants strongly encouraged to apply

     

    Why Should You Choose a Career at Maxor?

    Maxor offers a culture that promotes teamwork and where employees are truly valued as the Company’s best asset. We work hard, but we make sure to have fun along the way, too. We offer a competitive salary and a great benefits package plus: 

    • Quarterly performance bonus's
    • A positive, high energy work culture
    • Great team members!
    • Growing company with opportunity for career advancement
    • New company PTO plan
    • And more!

    The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the Maxor team!

     

    Please apply online at:  https://careers-maxor.icims.com/

     

    Maxor is an EEO/AA/M/F/Vets/Disability

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