• Account Manager

    Job Locations US-CA-Rocklin
    Posted Date 1 month ago(12/13/2018 11:41 AM)
    Job ID
    # of Openings
    Account Management
  • Overview

    American Health Care, powered by MaxorPlus, is seeking an experienced Account Manager to join our dynamic team of professionals providing exceptional services to our PBM clients. With our integrated model, MaxorPlus is redefining our service offerings; providing prescription benefits for self-insured companies, third party administrators, union groups, and municipalities.  The innovative spirit at Maxor will transform the way you think about pharmacy and healthcare services. It's truly an exciting time be part of our growing company!

    Under limited supervision, the Account Manager is responsible for planning, coordinating, and implementing processes and procedures to provide quality consumer services.  Work includes coordinating a high-volume work load, providing consumers with requested information and explanations and serving as a liaison to resolve disputes.  Work also includes receiving, analyzing, investigating, and resolving highly complex and/or sensitive complaints, providing advice, and assistance to clients.


    • develop and deliver service plan; understand contracts
    • understand and consult to meet client’s business objectives; manage expectations
    • document all client-related issues; oversee and ensure their timely resolutions
    • ensure timely delivery of quarterly reports
    • interface and manage operational issues with other American Health Care departments
    • help retain/renew assigned accounts, ideally without bid process
    • ensure correct client profile set-up
    • manage annual review process
    • ensure execution and compliance of all account-management-related standard operating procedures
    • support corporate initiatives and profit plan objectives of American Health Care
    • review account set-up paperwork; conduct pre-installation account-set-up audit; conduct pre-implementation account team meeting; review proposal, account turnover document, and contract
    • assist in the development and maintenance of the implementation timeline as needed by the benefit integration manager(s)
    • participate in client implementation meetings
    • manage risk point escalation with the Account Executive
    • work closely with the Account Executive to create reports, offer recommendations, resolve issues
    • manage post-implementation issue resolution
    • serve as account services plan manager and client daily point of contact for issue resolution and questions
    • ensure that members of account team meet delivery dates and provide appropriate service to clients
    • assist in developing proposal responses
    • demonstrate ability to articulate objectives and manage internal contracts of American Health Care
    • other possible duties:
      • negotiate renewal contracts 
      • present new programs and services
      • make program/plan design recommendations, as appropriate 
      • conduct review of quarterly reports with client



    • Bachelor's degree required. Business or Accounting preferred


    • 2-3 years' client-related experience
    • Cross-functional experience required 

    Knowledge, Skills, and Abilities:

    • self-motivated, independent, and professional personality (high level of initiative)
    • customer service orientation
    • effective organizational and presentation skills (positive results)
    • ability to analyze complex data and offer recommendations for solutions
    • strong work ethic to achieve company goals
    • appropriate judgment when assessing the needs of each customer
    • consistent demonstration of forward-thinking when presenting ideas/solutions (based on an understanding of American Health Care and client’s needs)
    • experience with Microsoft Office (PowerPoint, Word, Excel)
    • effective communication in highly visible situations
    • quick understanding of business concepts
    • excellent multi-tasking and time management
    • ability to exercise tact, discretion, and confidentiality
    • consistent example as a high-performing team member

    Why Maxor?

    Maxor offers competitive wages and a comprehensive benefit package, including group health, company paid STD, LTD and basic life/AD&D, paid time off, employer matched 401k plan, and more, are available.


    For consideration, please apply online at: https://www.maxor.com/about/careers


    Maxor is an EEO/AA/M/F/Vets/Disability

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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